Privacy policy

 

 

PRIVACY POLICY

Last updated: July 4, 2025


This Privacy Policy describes how AmeroHome (“we”, “us”, or “our”) collects, uses, retains, and discloses your personal information when you use amerohome.com (the “Site”) or interact with us in any way (collectively, the “Services”).

By using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or Services.

 

 

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for legal reasons. The updated version will be posted on this page with a new “Last updated” date.

 

 

How We Collect and Use Personal Information

We collect personal information to provide and improve our Services, fulfill orders, process payments, detect fraud, communicate with you, and comply with legal obligations.


We collect the following types of personal information:


Information You Provide Directly

 

  • Name, email, phone number, shipping and billing address

  • Order and payment confirmation details

  • Account login credentials (if applicable)

  • Information you submit in messages to our support team

 


Information Collected Automatically

 

  • IP address, browser/device data, time zone, and cookie identifiers

  • Usage data from your interactions with our Site (e.g. pages visited, time spent)

 


Information from Third Parties

We may receive information about you from vendors such as:

 

  • Shopify (ecommerce platform and hosting)

  • Payment processors (e.g. card or billing information)

  • Advertising, analytics, and tracking providers

 

 

 

How We Use Your Information

 

  • To process and ship your orders

  • To create and manage your account

  • To provide customer service and resolve issues

  • To send confirmations, updates, or service notifications

  • For marketing (e.g. promotions, ads, product updates)

  • To prevent fraud or abuse

  • To comply with legal obligations

 

 

 

Cookies

We use cookies and similar technologies to power our store, remember preferences, track usage, and deliver personalized content and advertising. You can manage cookie preferences in your browser.

For Shopify’s cookie usage, visit: https://www.shopify.com/legal/cookies

 

 

How We Disclose Personal Information


We may share your personal information in the following situations:

Category of Information

Categories of Recipients

Identifiers (e.g. name, email, address)

Vendors, shipping providers, payment processors, IT and fulfillment providers

Commercial Information (e.g. order history, support tickets)

Customer support teams, analytics services, affiliated brands

Internet or Usage Data (e.g. cookies, session data)

Advertising platforms, analytics providers

Geolocation (based on IP address)

Fraud prevention tools and personalization engines

We may also share information:

 

  • With your consent

  • Within our corporate group for internal operations

  • In the event of a business transfer (e.g. merger or sale)

  • If required by law, subpoena, or to protect our rights

 


We do not use or disclose sensitive personal information for profiling or to infer characteristics without your consent.

 

 

Retention of Personal Information

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Our retention schedule is:

Type of Data

Retention Period

Order and transaction records

7 years (for accounting/legal compliance)

Customer support tickets

2 years after last interaction

Email and marketing preferences

Until unsubscribed or 2 years of inactivity

Account and login details

Until account deletion or 3 years of inactivity

Cookie and usage data

Up to 26 months

After this period, we securely delete or anonymize your data.

 

 

Children’s Data

We do not knowingly collect information from children under 16. If you believe a child has submitted personal information, please contact us and we will delete it.

 

 

Third-Party Websites

Our Site may link to external websites. We are not responsible for their content, privacy practices, or security. Review their policies before submitting personal data.

 

 

Security

We implement safeguards to protect your personal information. However, no system is 100% secure. Avoid sending sensitive data via unencrypted channels.

 

 

International Transfers

We may transfer and process your data outside your country. When we do, we rely on lawful mechanisms like Standard Contractual Clauses to safeguard it.

 

 

Your Rights

Depending on your location, you may have the following rights:

 

  • Access to the personal data we hold about you

  • Request deletion, correction, or restriction of use

  • Object to marketing or withdraw consent

  • Data portability

  • Appeal decisions or file a complaint

 


To exercise your rights, contact us at the email below. We may verify your identity before processing your request. You may also authorize an agent to act on your behalf.


We will not discriminate against you for exercising your rights.

 

 

Complaints

If you believe your data was handled improperly, please contact us. If you’re unsatisfied with our response, you may lodge a complaint with your local data protection authority.

 

 

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please email us at:

support@amerohome.com